Production and timing
Production time begins only after Promostore has received required payment, production-ready files, final specifications, and proof approval. The estimate shown on a product, quote, or order confirmation is based on the project as approved. Revisions, missing information, material availability, split shipments, special finishing, installation, or rush requests may change the schedule.
Business days exclude weekends and holidays. A requested event date is not a guaranteed delivery date unless Promostore expressly confirms a guaranteed service in writing.
Shipping and delivery methods
Available methods depend on size, weight, destination, timing, and installation needs. Orders may ship by parcel carrier, freight carrier, local courier, customer pickup, approved installer, or direct Promostore company-truck delivery from our production facility. The selected method and charge will appear at checkout, on the quote, or in the order confirmation when applicable.
Delivery addresses and receiving
Customers are responsible for providing a complete, accurate, serviceable address and for identifying residential, commercial, limited-access, appointment, liftgate, inside-delivery, or loading-dock requirements before shipment. Address corrections, redelivery, storage, detention, return freight, or accessorial fees caused by incomplete information may be charged to the customer.
Someone authorized to receive and inspect the shipment must be available when a signature, appointment, freight delivery, installation, or direct delivery is required.
Delays and changed ship dates
Carrier interruptions, weather, supply constraints, equipment issues, file or proof delays, incorrect addresses, site conditions, and other events outside reasonable control may affect timing. If Promostore cannot ship within a promised time, we will provide the legally required notice and available choice to accept the delay or cancel the unshipped portion for a refund. Rush or carrier charges are not automatically refundable when the selected service was provided but a delay occurred outside Promostore’s control.
Damage, loss, and shortages
Inspect all packages promptly. Note visible freight damage on the delivery receipt before signing when possible. Report damage, loss, or shortages through our Contact page as soon as possible and include the order number, photographs of the product and packaging, quantities affected, and carrier documentation. Do not discard damaged items or packaging while a claim is under review.
Customer pickup
Wait for a ready-for-pickup notice before traveling. Orders not collected within the stated pickup window may incur storage charges or be handled under the terms provided with the order.