PRODUCTION STATUS: OPEN TALK TO A REAL PRINT EXPERT →

Promostore customer support

Need Help? Let’s Talk.

Get help with an existing order, artwork, product choices, files, delivery, deadlines or using the website. A real Promostore team member will assist you.

01 Order support
02 Artwork + file help
03 Product guidance

Customer care

How can we help?

Tell us what is happening and include any order number, product name, deadline or artwork details that will help us answer quickly.

Orders + Delivery

Order status, turnaround, pickup, delivery, shipping and reorder assistance.

Artwork + Files

File setup, resolution, bleed, sizing, design help and proof questions.

Product Guidance

Help choosing paper, material, finishing, quantity, display system or memorial product.

Visit Promostore

Address

[PROMOSTORE STREET ADDRESS]

[CITY, STATE ZIP]

Call or email

Contact Information

Phone
[PROMOSTORE PHONE NUMBER]

Email
[PROMOSTORE EMAIL ADDRESS]

Customer service

Business Hours

  • Monday–Friday9 AM–6 PM
  • Saturday9 AM–3 PM
  • SundayClosed

Frequently asked questions

Answers before you ask.

Quick guidance covering our most common products, artwork questions, ordering and delivery.

What products does Promostore offer?
We produce business cards, flyers, brochures, postcards, door hangers, bookmarks, calendars, envelopes, letterhead, notepads, NCR forms, presentation folders, books and booklets, banners, rigid signs, posters, canvas prints, retractable banners, backdrops, table covers, flags, event tents, trade-show displays, memorial products and other custom production.
How do I get help with an existing order?
Use the form above and include the order number, name and email used for the order, the product and the exact question. That gives our team the fastest path to the correct order.
Can Promostore help with artwork or design?
Yes. You can provide finished artwork, ask for file corrections or request professional design help. Tell us the product and what stage your artwork is currently in.
How do I know whether my file is print-ready?
Final requirements depend on the product, but files generally need the correct finished size, adequate resolution, proper bleed and safe margins. Our team can review the setup before production.
Do you offer business cards, flyers and brochures?
Yes. Promostore offers business cards, flyers, brochures, postcards, rack cards, door hangers, folders, letterhead, envelopes and other everyday business print products in multiple sizes and quantities.
Do you print books, booklets and programs?
Yes. Options include saddle-stitched booklets, coil-bound books, perfect-bound books, programs, manuals and other multi-page products. Page count, finished size, paper and binding determine the correct setup.
Can you help with signs, banners and event displays?
Yes. We produce vinyl banners, yard signs, aluminum and PVC signs, posters, retractable banners, backdrops, table covers, feather flags, event tents, tension-fabric displays and coordinated trade-show packages.
Do you offer memorial and funeral products?
Yes. Products include obituary programs, memorial cards, bookmarks, tribute boards, retractable banners, casket cap panels, custom casket wraps and coordinated memorial packages. Funeral-home wholesale access is available by approval.
Can Promostore handle direct mail?
Yes. We can assist with postcards, flyers, route planning, production and mail preparation. Final routes, quantities, postage and eligibility are confirmed before production.
Do you offer rush production?
Rush availability depends on the product, quantity, artwork status and current production schedule. Include the exact deadline when contacting us so the team can confirm what is realistic.
Do you ship nationwide?
Yes. Many products can be shipped nationwide. Pickup, local delivery, coordinated freight or installation may also be available depending on the product and destination.
When should I use the Custom Quote page?
Use Custom Quote for unusual sizes, special materials, installations, vehicle or trailer graphics, multi-product campaigns and projects that cannot be configured as a standard online product. Use this Contact page when you need help or have a question.